Privacy Policy

Last Updated: January 2025

Welcome to Velinorviqano's privacy policy. Your trust matters deeply to us, and we believe transparency about how we handle your information is the foundation of that trust. This document explains what data we collect when you use our educational platform, why we need it, and how we keep it safe.

We've worked hard to make this policy readable and straightforward—no legal jargon that requires a dictionary. If something still seems unclear after reading through this, we encourage you to reach out. Education is our passion, but protecting your privacy runs a close second.

Data We Collect About You

Running an effective online learning platform means we need certain information from you. Some data you give us directly when creating an account or enrolling in courses. Other information gets collected automatically as you interact with our lessons and features.

Think of this as the digital equivalent of a traditional school keeping student records—except we're even more careful because everything happens online. Here's what we gather and why each piece matters for your learning experience:

Personal Identification Information
Your full name, username, and password help us create and secure your unique account. We need to know who you are to save your progress and personalize your learning path.
Email addresses serve multiple purposes: account verification, password recovery, course updates, and important announcements about the platform. You can adjust how often we contact you in your settings.
Profile details like your photo, bio, or educational background are optional but help build community within our courses. Many students find connections with classmates who share similar interests or goals.

Academic and Learning Data

Course enrollment records track which classes you've joined, when you started them, and your completion status. This lets us pick up right where you left off whenever you return to study.
Quiz scores, assignment submissions, and assessment results form the core of your academic record with us. Instructors use this data to provide feedback and adjust their teaching methods.
Video watch time, lesson completion rates, and forum participation paint a picture of how you engage with material. If we notice you're struggling with a particular section, we might suggest supplementary resources or study tips.
Notes, bookmarks, and highlights you create within lessons stay private unless you choose to share them. These tools exist purely for your benefit as a study aid.

Technical and Device Information

IP addresses, browser types, and operating systems help us troubleshoot technical problems and ensure our platform works smoothly across different devices. Sometimes a bug only affects certain browsers, and this data helps us identify patterns.
Log files record when you log in, which pages you visit, and how long you spend on each screen. We analyze these patterns to improve navigation and find features that users struggle to access.
Cookies and similar tracking technologies remember your preferences, keep you logged in, and power essential features like shopping carts for course purchases. You can manage cookie settings through your browser, though some features may not work properly if you disable them.

Payment and Transaction Details

When you purchase courses or subscriptions, we collect billing information necessary to process your payment. However, credit card numbers get handled directly by our payment processor—we never store full card details on our servers.
Transaction history, including dates, amounts, and purchased items, appears in your account for record-keeping. You might need this information for expense reports or tax purposes.

Use of Your Information

Collecting data without a clear purpose would be pointless and invasive. Every piece of information we gather serves specific functions that either improve your learning experience or help us run the platform effectively. We don't sell your personal data to third parties—that's not our business model and never will be.

Core Educational Services
Creating and managing your student account is the most basic use. Without identifying you as a unique user, we couldn't save your progress, award certificates, or maintain your learning history across multiple sessions and devices.
Delivering course content adapted to your learning pace and style requires understanding where you are in each course. We track completed lessons to unlock new material progressively and avoid overwhelming you with too much content at once.
Grading assignments and providing feedback depends on accurate record-keeping. Instructors need to see your submissions, comment on your work, and update scores as you revise and resubmit assignments.

Platform Improvement and Personalization

Analyzing how students interact with courses reveals which teaching methods work best. If many learners rewatch a particular lecture multiple times, that signals the concept needs clearer explanation or additional examples in future iterations.
Recommending courses that match your interests and skill level becomes more accurate as we learn about your preferences. Someone studying web development probably wants to hear about our new JavaScript course before our poetry workshop.
Customizing your dashboard, notification preferences, and interface settings creates a more comfortable learning environment. Some students prefer email digests while others want instant notifications—your data tells us your preference.

Communication and Support

Sending course updates, schedule changes, and important announcements keeps you informed about classes you're enrolled in. Nobody wants to miss a live Q&A session with their instructor because they didn't receive a reminder.
Responding to your support requests requires access to your account details and activity history. When troubleshooting a technical issue, our support team needs to see what you were doing when the problem occurred.
Marketing emails about new courses or special promotions only go to users who've opted in to receive them. We respect that some people want educational updates while others prefer to browse our catalog on their own schedule.

Security and Legal Compliance

Detecting and preventing fraud protects both you and other students. Unusual login patterns or suspicious payment activity trigger security alerts that help us catch account compromises before damage occurs.
Enforcing our terms of service means monitoring for prohibited activities like plagiarism, harassment, or sharing course materials illegally. Most students never encounter this, but clear rules keep the learning environment safe for everyone.
Meeting legal obligations occasionally requires us to disclose information in response to valid court orders or regulatory requests. We notify affected users whenever legally permitted to do so.

Data Collected Through External Tools

No online platform operates in complete isolation anymore. We integrate carefully selected third-party services that enhance functionality without compromising your privacy. Each external tool we use undergoes security review before integration, and we choose vendors who share our commitment to data protection.

These partnerships let us focus on what we do best—creating educational content—while specialists handle things like payment processing, video hosting, and email delivery. Here's a breakdown of the external services woven into our platform:

Analytics and Performance Monitoring
Web analytics tools track aggregate usage patterns to help us understand how people navigate our site. We configure these services to anonymize IP addresses and respect "Do Not Track" browser settings wherever possible.
Performance monitoring services alert us to technical problems before they affect large numbers of students. If our video player starts buffering excessively or page load times spike, we get automatic notifications to investigate.

Payment and Financial Services

Payment processors handle all sensitive financial transactions using industry-standard encryption. When you enter credit card information, it goes directly to their secure servers—we only receive confirmation that payment succeeded and basic transaction details.
Subscription management platforms track billing cycles, process refunds, and handle recurring payments. These services notify us when subscriptions renew or cancellations occur so we can adjust your account access accordingly.

Communication and Collaboration Tools

Email service providers deliver course notifications, password resets, and other messages on our behalf. They process email addresses and message content but are contractually prohibited from using this data for their own marketing purposes.
Video conferencing platforms power our live class sessions and instructor office hours. Recordings of these sessions may be stored temporarily for students who couldn't attend in real-time, with retention periods clearly communicated before each session.
Discussion forum software manages student interactions, threaded conversations, and peer-to-peer help. While hosted by third parties, these forums follow our content policies and moderation guidelines.

Content Delivery and Media Hosting

Video hosting services stream course lectures efficiently using content delivery networks distributed worldwide. They collect viewing data like play/pause actions and quality settings to optimize streaming performance.
Cloud storage providers host course materials, downloadable resources, and student file uploads. Files remain encrypted at rest and in transit, with access controls ensuring only authorized users can view specific content.

We regularly review our vendor relationships and discontinue services that don't maintain adequate privacy standards. When we add new external tools, we update this policy and notify active users through our normal communication channels.

How We Protect Your Data

Security isn't just about technology—it's a mindset that influences every decision we make. From the code our developers write to the policies our staff follows, protecting student information remains a top priority. That said, no system is completely invulnerable, which is why we layer multiple safeguards and maintain incident response procedures.

Technical Security Measures
Encryption protects data both in transit and at rest. When information travels between your device and our servers, SSL/TLS protocols prevent eavesdropping. Sensitive data stored in our databases gets encrypted using industry-standard algorithms.
Access controls ensure that only authorized personnel can view student records, and even they see only the minimum information necessary for their specific role. Our customer support team can help with your account without ever seeing your password.
Regular security audits, both automated and manual, scan for vulnerabilities in our systems. We also employ penetration testing where ethical hackers attempt to find weaknesses before malicious actors do.
Firewalls, intrusion detection systems, and network monitoring create multiple barriers against unauthorized access. These systems work around the clock, generating alerts when suspicious activity occurs.

Organizational and Administrative Safeguards

Staff training programs ensure every team member understands their role in protecting privacy. New employees complete security awareness training before accessing production systems, with annual refresher courses for everyone.
Data minimization policies limit what information we collect and how long we keep it. If we don't need a specific data point to provide our service, we simply don't ask for it. When data reaches the end of its useful life, secure deletion procedures ensure it can't be recovered.
Vendor management processes vet third-party services before integration and monitor ongoing compliance. Contracts with vendors include specific privacy and security requirements they must meet.

Incident Response and Recovery

Breach notification procedures guide our response if a security incident occurs. We've mapped out exactly who needs to be informed, how quickly, and what steps we'll take to contain damage. While we work hard to prevent breaches, having a solid response plan is essential.
Backup systems create redundant copies of important data so service disruptions don't result in permanent information loss. These backups receive the same security protections as primary data storage.
Regular testing of disaster recovery plans ensures we can actually execute our contingency procedures when needed. Once a year, we simulate various failure scenarios to identify gaps in our response capabilities.

You play a role in security too. Choose strong, unique passwords for your account. Don't share login credentials with others. Be cautious about phishing emails claiming to be from us—we'll never ask for your password via email. Report suspicious activity immediately through our support channels.

Privacy Policy Updates

Privacy laws evolve, our services expand, and best practices improve over time. This means our privacy policy can't remain static forever. We review and update this document periodically to reflect changes in how we operate or respond to new legal requirements.

Significant modifications—like expanding what data we collect or changing how we share information—trigger email notifications to all active users. Minor updates, such as clarifying existing practices or fixing typos, might not warrant individual messages but will be documented in the revision history. The "Last Updated" date at the top of this page always shows when we last made changes. We encourage checking back occasionally, perhaps when you renew your subscription or start a new course term, just to stay current with our practices.

Additional Terms

Certain features within our platform operate under supplementary privacy provisions beyond this general policy. Live proctored exams, for instance, involve additional data collection like webcam recordings and screen monitoring, with separate consent requirements before you start the test. Corporate training programs purchased by employers may have custom data sharing agreements that specify what information gets reported back to the sponsoring organization—typically just completion status and assessment scores, not detailed activity logs.

Students under the age of eighteen need parental consent to create accounts, and we apply additional protections to their data in compliance with children's privacy laws. International students should know that your information might be processed in countries with different privacy regulations than your home nation, though we maintain consistent security standards globally.

Your Rights and Choices

This is your data—you should have meaningful control over it. Privacy regulations in many regions grant specific rights regarding personal information, and we honor those rights regardless of where you live because it's the right thing to do.

Access your personal data by downloading a copy through your account settings. This export includes profile information, course history, and major activity records in a readable format.
Correct inaccurate information directly in your profile settings. If you spot errors in your learning records or grades, contact your instructor or our support team for assistance with corrections.
Delete your account and associated data through the account closure process. Some information may be retained temporarily for legal or operational reasons—like completing refund processing—but gets purged according to our retention schedule.
Object to certain data processing activities, particularly marketing communications. Unsubscribe links appear in every promotional email, or adjust preferences in your notification settings.
Restrict processing in specific situations, such as when disputing data accuracy or contesting the lawfulness of processing. This might temporarily limit some account features while we address your concern.

Exercising these rights is free and usually straightforward through your account dashboard. For more complex requests or questions about your privacy rights, our support team stands ready to help walk you through the process.